At Klika we provide extensive warranty and after sales customer support for all shade sails.
This includes warranty on all parts against faulty workmanship or manufacturing only.
Klika will not cover specific warranty claims on products including, but not limited to, the following:
- Damage caused by the product not being secured properly as required
Damage caused by misuse of the product
Damage caused by wear and tear from trees and branches etc
Damage from rot or mildew resulting from leaves etc being left on the sail
- Damage caused by overtightening
To initiate a return please open a new support ticket in our support portal: click here.
For general warranty and return procedures please refer to our full warranty document.